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Whether your site hasn't been updated in awhile or your developer broke something they can't fix, we can help. This includes but is not limited to:
You contact us and we set up a meeting to understand the problem. After a meeting, we will provide you an estimate of what it will take to get the problem fixed. Once we are all on the same page, our engineers can start implementing a fix.
That's ok! Our engineers are skilled debuggers. We can track down and diagnose the problem, presenting you with a report on the issue and the potential solution(s) that we can implement.
Oh no! We know how bad downtime can be for your business. If you need a fix immediately and we have an engineer available, we can get your problem solved ASAP. When you contact us, make sure to tell us this is an emergency situation.
We present you with a report of the issue, our solution, and any relevant information you need for the future. For example, if the problem was caused by user error, we would provide information on how it was caused by a user and steps to avoid it in the future.
We can provide maintenance, but each site is different. We will tailor your maintenance to your site/service so you get the full value of our services instead of a canned package.