Elemental LED is a leading U.S. based engineering and technology company that creates, develops, manufactures, markets and sells innovative, configured and integrated LED lighting solutions. The Economic Development Authority of Western Nevada (EDAWN) has awarded Elemental LED as the "Company of the Year-Large" at the 7th Annual EDAWN Existing Awards event last year.
Are you ready to be a part of a dynamic, growing Customer Service department? We welcome you to become a key player in our drive to deliver WORLD CLASS customer service. Partner with our Customer Service Leadership team to provide business critical advice and make it easy for our customers to do business with us! This is a tremendous opportunity to join a fast-growing company.
The Perks and Benefits:
Monday through Friday schedule(day shift only), with 2-15min breaks, and unpaid meal break
100% PAID FOR EMPLOYEE-OPTION ONLY: Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance, available first of the month, following the date of hire
Paid Time Off (PTO)
Volunteer Time Off (VTO)
Eight Paid Holidays
Two Paid Flexible Holiday per year
Pre-Tax Flexible Spending Accounts (FSA)
Discounted Corporate Gym Membership at South Reno Athletic Club
Company-matched 401(k) Plan, at 4%, no vesting schedule
Onsite Snacks and Beverages
Employee Referral Bonus Program
We are a group of close-knit people who have come together and have made all of the right moves since 2008 when the company was founded. We have rapidly grown. Signed major deals. Partnered early with the right companies. Penetrated our space. We are on a winning trajectory with an unprecedented level of growth opportunities available to us in the newly emerging clean tech market. There is a greater and bigger future that awaits us. Are you ready for a world of opportunity at Elemental LED?
We are seeking new talent to help lead us into a significant growth curve. Our ground-breaking success has enabled us to provide a launch pad of career possibilities for our people. Elemental LED is a place where careers are nurtured, accelerated and transformed.
What You're Getting Into:
Our team spirit is infectious! Elemental LED, Inc. is an open workplace where constant communication is essential. You'll be asked for your point of view and counted on to contribute at a high level.
At Elemental LED, Inc., we challenge the status quo and refuse to accept that something cannot be done. Everyone is interested in succeeding - for the team, for the business and for themselves. You will learn something new or at least look at things differently every day. There are so many smart, creative and caring people in all areas of our organization that you'll be inspired to contribute in every way possible for the greater good.
Our people are passionate about what they do. Elemental LED gives its people a unique platform to provide feedback and collectively brainstorm on new ways to help our business grow. Team members are empowered to learn the inner workings of the business and become a driving force in our company's success.
Challenge Yourself - The Specifics:
We're looking for a Customer Care Specialist for immediate hire!
In this role, you will be responsible for interacting with customers via phone, chat and email. The hours for this full-time role are M-F, with a start time between 6:30 a.m to 8:00 a.m.
Responds to customers via phone, email and chat
Effectively communicates product/technical information clearly and concisely, adjusting language and terminology to meet the needs of the customer in a professional manner
Triages customers appropriately and/or take messages
Documents conversations concisely yet with enough detail that others can understand what transpired
Processes Return Merchandise Authorizations (RMAs) in compliance with policies/procedures
Appropriately escalates more complex and/or sensitive customer issues to the Leadership Team
Performs related duties, as required
We are looking for someone who:
Truly wants to help people
Thrives in a fast-paced environment; learns and synthesizes information quickly
Is adaptable and flexible
Is a dependable professional who enjoys interacting with customers by phone
Has excellent follow-up, organizational and time management skills
Works quickly and efficiently with a high degree of quality
Call center experience and knowledge of or interest in lighting technology is preferred, but not required.
We're always looking for new talent to join us! If you're searching for a supportive environment where your growth and development is a priority, start your career with us today! Your success fuels our customers' success.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers