Front Desk Associate
Part-Time & Full-Time | Day & Evening Shifts Available
Desolation Hotel – Hope Valley, CA
Desolation Hotel Hope Valley is proud to be under new management and expanding our team! We are seeking friendly, reliable Front Desk Associates to help deliver exceptional, 5-Star guest experiences in one of the most stunning alpine destinations in California.
Located in beautiful Hope Valley, Desolation Hotel features 27 private cabins, a small campground, luxury yurts and two restaurants, offering guests a peaceful and elevated mountain escape. This is a great opportunity to join a professional hospitality team in a positive, supportive, and engaging work environment.
Position Summary
Front Desk Associates serve as the first point of contact for our guests and play a key role in ensuring a seamless and memorable stay from reservation to checkout.
We offer part-time and full-time positions, with day and evening shifts available, and a collaborative workplace under experienced new management.
Key Responsibilities
Greet guests warmly and provide a professional, welcoming check-in and check-out experience
Answer phone calls and respond to guest emails promptly and courteously
Take, modify, and manage guest reservations
Provide property information, local recommendations, and personalized guest assistance
Deliver consistent 5-Star customer service and resolve guest concerns with professionalism
Process payments accurately, including cash and credit card transactions
Maintain a clean, organized, and welcoming front desk and lobby area
Communicate effectively with housekeeping, maintenance, and management teams
Follow all hotel policies, procedures, and safety guidelines
Assist with administrative and operational tasks as needed
Qualifications
Must be 18 years of age or older
Prior hotel or customer service experience preferred (training provided)
Strong communication and interpersonal skills
Friendly, professional, and guest-focused demeanor
Ability to multitask and stay organized in a fast-paced environment
Comfortable using computers, reservation systems, phones, and email
Reliable, punctual, and flexible with scheduling, including weekends and holidays
Ability to work independently and as part of a team
Compensation & Benefits
Paid Time Off (PTO)
401(k) retirement plan
Health and Dental Insurance (Full-time only)
All Employees Enjoy:
Competitive pay
Employee discounts on restaurant meals
Flexible scheduling with day and evening shifts
Opportunities for growth, cross training and advancement
A great work environment under supportive new management
The opportunity to work in a breathtaking mountain setting
Typical Shift Times
AM Front Desk shifts have a 7am start time and an approximate 3pm end time
PM Front Desk shift have 1-2pm start time and a 8-10pm end time (seasonally dependent)
All shifts receive a 30-minute lunch
Opportunities for picking up shifts or cross training create opportunities for extra hours and over time, where approved.
Resumes can be directly sent to infoHV@Desolationhotel.com
Principals only. Recruiters, please don't contact this job poster.