I am a Administrative Assistant for Volunteers of America. Due to federal funding cuts, my full time hours and benefits have been cut 75%. I am seeking full time employment, but I am open to temp hours. I can work any hours and/or any days needed.
Skills Profile
• Well-rounded background in general office management, senior administrative support, phones; front desk management, customer service to both internal and external customers.
• Experience with payroll, benefit administration, general human resources, A/P, A/R, billing, and vendor support.
• Extensive experience with all programs in Microsoft Office: Word; Excel; Outlook; Power Point, and Access. Other programs include QuickBooks and Peachtree. Additional skills include IT Help Desk/data processing support, general desktop hardware support, and experience with health care application support.
Work History
Administrative Assistant, Volunteers of America - Reno, NV
December 2023 to Present
• Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
• Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
• Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc. adhered to all HIPPA compliance.
• Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
• Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
• Managed calendars for multiple individuals by scheduling appointments based on priority levels and availability
• Assisted in budget tracking by monitoring expenses related to office supplies procurement and vendor payments
Jacksons Food Stores, CSR
April 2023 to December 2023
Greet customers and ensure they receive top notch service on every visit. Most days are spent operating a register, cleaning, stocking shelves, receiving deliveries and providing excellent customer service.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Call Center Representative, Teleperformance
August 2018 – December 2018
• Call Center position taking inbound phone calls from members and assisting them with their banking needs. Skills include customer service, PC Knowledge, business professional speak and grammar, schedule adherence, and administrative tasks.
Retrieval Specialist, Ciox Health, Reno, NV
February 2018 – June 2018
• Call center: making outbound calls to healthcare locations to retrieve medical charts for insurance companies. Adhered to all HIPPA compliance requirements.
Customer Service Representative, Optum Inc, Reno, NV
September 2017 – December 2017
• Call Center position taking inbound phone calls from members and assisting them with their administrative health insurance needs. Skills include customer service, PC Knowledge, business professional speak and grammar, schedule adherence, and administrative tasks. Adhered to all HIPPA compliance requirements.
Caregiver, IHHS, Janet Skold, Newark, CA
February 2013 – July 2017
• Caring for an elderly disabled adult. Care includes meals, medication management, household and finance management and ensuring delivery to all necessary appointments.
Service Desk Analyst, Sutter Health Support Services, Rancho Cordova, CA
Contract through Modis, Inc.
May 2008 - September 2010
• Contract position at internal call center for Sutter Health. First point of contact and first tier desktop support to all users in Northern California. Tasks include password resets, and application troubleshooting for MedSeries 4. Misys, Active Directory, Epic, and other hospital/health care related applications. Processing work orders and trouble ticket documentation via phone, e-mail, and voicemail using REMEDY ticketing system. Adhered to all HIPPA compliance requirements.
Principals only. Recruiters, please don't contact this poster.