Techvista Services Corp

compensation: $20 to $23 per hr

employment type: contract

experience level: mid level

job title: L1 Desktop support

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Role Overview

· Key Responsibilities

· User Onboarding & Offboarding

o Execute end-to-end user onboarding:

o AD/Azure AD user creation

o Mailbox, M365 license assignment

o SharePoint, Teams, and application access provisioning

o Endpoint provisioning via Intune

· Handle user offboarding:

o Access revocation (AD, M365, VPN, apps)

o Email and OneDrive data retention as per policy

o Asset recovery and inventory updates

· Ensure onboarding/offboarding SLAs and audit compliance.

· Coordinate with HR, and Application teams.

· End User Computing & M365

· Provide L2/L3 support for desktops, laptops, peripherals, and mobile devices.

· Support Microsoft 365 services: Outlook, Teams, OneDrive, SharePoint Online.

· Troubleshoot M365 authentication, sync, licensing, and access issues.

· Support OS builds, upgrades, patching, and endpoint troubleshooting.

· Manage Active Directory and Azure AD user/group activities.

· Intune & Patch Management

· Manage endpoint devices using Microsoft Intune.

· Configure and deploy:

o OS updates and patch policies

o Feature updates and quality updates

o Application deployments

· Monitor patch compliance and remediate failures.

· Perform troubleshooting for update, policy, and device compliance issues.

· Ensure endpoint security and baseline policy adherence.

· SharePoint Support

· Support SharePoint Online:

o Site access and permissions

o Document libraries, lists, and versioning

· Assist users with collaboration and document management.

· Coordinate with SharePoint admins for site creation and governance.

· Support basic workflows and adherence to data handling policies.

· Inventory & Asset Management

· Manage IT asset

· Maintain accurate asset records.

· Perform periodic asset audits and reconciliation.

· Track asset movement during onboarding/offboarding.

· Ensure compliance with security and asset policies.

· Data Center Hands & Feet Support

· Perform on-site DC operational tasks as per SOP:

o Rack & stack servers/network devices

o Cabling, labeling, and port verification

o Power cycling and console access

o Hardware replacement (disk, RAM, PSU)

· Coordinate with Infra, Network, and DB teams during incidents.

· Follow DC access, safety, and change management procedures.

· Operations & Governance

· Handle incidents, service requests, and changes using ITSM tools.

· Ensure SLA compliance and high-quality documentation.

· Create and maintain SOPs, runbooks, and KB articles.

· Support audits and compliance activities (ITIL / ISO).

· Technical Skills Required

· Windows 10/11, basic macOS support.

· Microsoft 365 administration

· SharePoint Online user and site support.

· Active Directory & Azure AD.

· Microsoft Intune (device management, patching, compliance).

· Basic networking (VPN, LAN, DNS).

· Understanding of data center hardware and operations.

· ITSM and asset management tools.

· Experience & Qualification

· 3–7 years of experience in EUC / IT Operations / Infra Support.

· Bachelor’s degree in IT / Computer Science or equivalent.

· ITIL Foundation – preferred.

· Microsoft Modern Workplace / Intune certifications

Principals only. Recruiters, please don't contact this job poster.

post id: 7935895084

posted: 2026-05-21 14:20

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EUC & IT Operations Support Engineer - Onsite (Reno)

Techvista Services Corp